Support
Help centre.
Short guides for the things people ask most. If a guide doesn't answer it, open a request from your dashboard and we'll reply there.
Know what you want to do, but not where to start?
Ask Astra for setup guidance and links to the right feature.
2 guides
Requests
Need a person?
Support requests are handled in your dashboard so the whole thread stays with your account. For Cloud support, our best-effort target is an initial response within two business days, as stated in the terms. This is not a guaranteed resolution time or uptime SLA.
Sign in to open a request
Choose the Astra service for your project.
One team, three distinct offers. For a business website, visit Astra Web Dev. Hosting included in a Web Dev plan does not require an extra Cloud subscription. Accounts, billing and support follow the service you choose.
Astra Web Dev
Website or web application
Business websites and browser applications, designed, built and maintained. Existing Web Dev customers can discuss expanded work with the same team.
Astra Devs
Software, native apps and integrations
Desktop and mobile applications, browser extensions, specialised software and standalone integrations.
Astra Devs Cloud
Domains and website hosting
Domain registration is available for supported names. Conventional website and WordPress hosting is in preparation and is not currently orderable.