Support
Help centre.
Short guides for the things people ask most. If a guide doesn't answer it, open a request from your dashboard and we'll reply there.
Know what you want to do, but not where to start?
Ask Astra for setup guidance and links to the right feature.
8 guides
Getting started with domainsDomains
How search, registration terms and renewals work, and what to expect after you order.
Connect a domain you already ownWebsite hosting
Point a domain registered elsewhere at your website hosting using nameservers or DNS records.
Prepare for a domain transferDomains
What to prepare at your current registrar and how long a transfer takes.
Website and WordPress hostingWebsite hosting
Publish website files or install WordPress through your hosting account’s control panel.
Choose the service for application developmentDevelopment services
Astra Web Dev handles browser applications; Astra Devs handles native software and standalone integrations.
Automatic domain renewal: authorization and recoveryBilling
When the option is available, choose a maximum total, save a card through Stripe and verify the registrar’s new expiry date.
Invoices, renewals and paymentBilling
How invoices are issued, what the statuses mean and how renewals are handled.
Account securityAccount
Sign-in, password resets and what we do and don't offer yet.
Requests
Need a person?
Support requests are handled in your dashboard so the whole thread stays with your account. For Cloud support, our best-effort target is an initial response within two business days, as stated in the terms. This is not a guaranteed resolution time or uptime SLA.
Sign in to open a request
Choose the Astra service for your project.
One team, three distinct offers. For a business website, visit Astra Web Dev. Hosting included in a Web Dev plan does not require an extra Cloud subscription. Accounts, billing and support follow the service you choose.
Astra Web Dev
Website or web application
Business websites and browser applications, designed, built and maintained. Existing Web Dev customers can discuss expanded work with the same team.
Astra Devs
Software, native apps and integrations
Desktop and mobile applications, browser extensions, specialised software and standalone integrations.
Astra Devs Cloud
Domains and website hosting
Domain registration is available for supported names. Conventional website and WordPress hosting is in preparation and is not currently orderable.