Support
Help centre.
Short guides for the things people ask most. If a guide doesn't answer it, open a request from your dashboard and we'll reply there.
7 guides
Getting started with domainsDomains
How search, registration terms and renewals work, and what to expect after you order.
Connect a domain you already ownWebsite hosting
Point a domain registered elsewhere at your website hosting using nameservers or DNS records.
Transfer a domain to usDomains
What to prepare at your current registrar and how long a transfer takes.
WordPress hosting basicsWebsite hosting
What we manage on a WordPress site, what you manage, and how staging works.
How managed app onboarding worksManaged apps
From request to a running service: what we need from you and what you'll see in the dashboard.
Invoices, renewals and paymentBilling
How invoices are issued, what the statuses mean and how renewals are handled.
Account securityAccount
Sign-in, password resets and what we do and don't offer yet.
Requests
Need a person?
Support requests are handled in your dashboard so the whole thread stays with your account. Response times are not yet published; we'll say when they are.
Sign in to open a request